Frequently Asked Questions

We accept Shop Pay, Apple Pay, Google Pay, major credit/debit cards and Afterpay. All payments are processed securely over an encrypted (SSL) connection and we never store your full card details.

All prices on kiwigames.co.nz are in New Zealand dollars (NZD). The price you see at checkout is what you pay, including shipping.

After you have placed your order, you have 10 minutes to edit it before it is too late. Contact us as soon as possible with your order number.

Our current offer is Buy 2 Get 2 Free on the Kiwi Code® 4-Pack ($79.90 NZD). See Discounts, Student Offers & Promotions for details.

Yes! Click HERE and choose any 4 games you like. The discount will automatically be added in the cart so you get Buy 2 Get 2 Free.

Yes! Your name, email, phone and address must match your Afterpay account exactly. Declined? Try guest checkout.

Our warehouse is located in Auckland.

We currently ship within New Zealand only. See our Shipping Policy.

Orders placed before 2 PM NZT on a working day are shipped the same day. Standard Shipping takes 1–4 working days nationwide. Same Day Express (Auckland only): order before 10:00 AM NZ time on a working day for same-day delivery. Delivery times are estimates and may vary due to carrier delays, weather or peak-season demand. See our Shipping Policy and our Christmas order-by dates.

Standard Shipping is $7.95 NZD per order (free for orders over $60 NZD). Same Day Express (Auckland only) is $11.11 NZD: order before 10:00 AM NZ time on a working day for same-day delivery. The exact cost is shown at checkout. See our Shipping Policy.

Yes. Shipping to the Chatham Islands costs $19.99 NZD (Express, 2–4 working days), and it's free on orders of $100 NZD or more (3–5 working days). The exact cost is shown at checkout. See our Shipping Policy.

For delivery before Christmas, please order before 2:00 PM NZ time on these dates:

Free Shipping

• Auckland & North Island: Friday 18 December
• South Island: Thursday 17 December
• Rural delivery (RD) addresses: Tuesday 15 December
• Chatham Islands: Thursday 10 December

Express

• Auckland & North Island: Monday 21 December
• South Island: Monday 21 December
• Rural delivery (RD) addresses: Thursday 17 December
• Chatham Islands: Thursday 10 December

Couriers get chocka (really busy) before Christmas, so order early. After these dates we can't promise it arrives in time. See our Shipping Policy.

We use Post Haste and NZ Couriers. All orders include tracking, which is emailed to you once your order has been dispatched.

We don't have a retail store or a pick-up option. All orders are shipped from our Auckland warehouse. Standard shipping takes 1–4 working days. If you're in Auckland, choose Same Day Express: order before 10:00 AM NZ time on a working day and your games arrive the same day. See our Shipping Policy.

We'll replace it at no additional cost. Please email support@kiwigames.co.nz within 7 days of delivery (or the expected delivery date) with your order details and photos if applicable.

Yes, as long as your order hasn't shipped yet. Please email us as soon as possible at support@kiwigames.co.nz with your order number and the new address, and we'll update it for you. The sooner you get in touch, the better. Once an order has shipped we can't change the address, but you may be able to redirect the parcel with the courier using your tracking number.

If a parcel is returned due to an incorrect or incomplete address, a $29 NZD re-shipping fee applies, so please double-check your address before checkout.

We email you a tracking link when your order ships. You can also visit Track Your Order.

Tracking can take 24–48 hours to show the first scan after dispatch. If it hasn’t updated in 3 working days, please contact us with your order number and we'll chase it up with the carrier.

"Order received" means we have your order and payment, "Packing" means it is being prepared at our Auckland warehouse, "Shipped" means it has been handed to the carrier, and "Delivered" means the carrier has delivered it. If it says delivered but you can't find it, check with neighbours and around your property, then contact us.

You have 100 days after receiving your games to request a return. This covers all Kiwi Code® games, including the 4-Pack, the Complete Set and items bought on sale. Items must be unopened, with the plastic still on, and in the original packaging. Gift cards, and 4-Pack orders where an additional discount code was used, can't be returned. See our Refund Policy for full details.

Email support@kiwigames.co.nz with your order number and email, then wait 1–3 working days for instructions. Items sent back without first requesting a return will not be accepted.

Please inspect your order when it arrives and contact us immediately so we can evaluate the issue and make it right. See our Refund Policy.

We don't offer direct exchanges. The fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Once your return is received and inspected, we'll let you know if the refund is approved. If approved, you'll be refunded on your original payment method within 10 working days (your bank or card provider may take extra time to post it). If more than 15 working days have passed since approval, please email support@kiwigames.co.nz.

It's very easy. No questions asked. We will refund you all your money as long as the game comes back to our Auckland warehouse sealed (not opened). Shipping to you is on us. If you'd like to return your games, the return shipping cost to our warehouse is paid by you.

Please email support@kiwigames.co.nz with your Order Number. If your return is accepted, we'll send you instructions on how to send your return. Return address:

Return Address
Kiwi Games
11 Cryers Road, East Tāmaki, Auckland 2013, New Zealand

Once your return has been received and approved, you'll be refunded on your original payment method within 10 working days.

Our current offer is Buy 2 Get 2 Free on the Kiwi Code® 4-Pack ($79.90 NZD). Students get 7% off: email support@kiwigames.co.nz with the subject “Student Discount”. Use FIRSTORDER4 for 4% off your first order, or ABOVE100 for 6% off orders above $100 NZD. Codes can’t be combined with each other or with Buy 2 Get 2 Free. Newsletter subscribers get 5% off their first order. See Discounts, Student Offers & Promotions.

Check the code is typed correctly, hasn't expired, and your cart meets any minimum spend. If it still doesn't work, contact us with your order details and the code.

Subscribe to our newsletter for 5% off your first order. Otherwise, products are individually discounted – simply add them to your cart.

Discount codes need to be entered at checkout before you complete your order. Unfortunately, we can't add a code or refund the difference once an order has been placed. Please also note that discount codes can't be combined with each other or with our Buy 2 Get 2 Free offer.

Yes. See Invoices & Receipts for how to get a copy, including for business customers. Your order confirmation email also contains your order summary.

Your order number and the email address used at checkout, via our Contact page. Business customers: please include your company name, NZBN and billing address.

Our games are suitable for ages 14+. The Family Version is from 8 years, and the Naughty Version is from 18+ as it includes some card content with adult humour.

Most of our games play best with 3–10 players.

See our simple How To Play page.

A deck of cards, a rulebook and a quick-start guide. Exact contents vary by game, see each product page.

Yes! We're rated 4.9 out of 5 on Trustpilot.

Isabelle Mathilda Frick, Founder and CEO. Māmā of 3 sons. Bachelor's degree in Industrial Design. 33 year old.

The first game she made was in 2015 and since then she has sold 1M+ games.

Please see Partnerships & Collabs and apply through the link on that page. We only respond to applications submitted that way.

Yes, please see Wholesale & B2B Enquiries for how to get in touch and what to include (your company name and NZBN, your role in the company or store, where you want to sell the games, and your budget).

Yes! See our Wholesale & B2B page.

amanda@kiwigames.co.nz

For media enquiries, please email Mathilda@scienceofgames.org.

Kiwi Games is part of Science of Games. You'll find resources for journalists and background on the company on the Science of Games Press & Media page.

Reach our support team through our Contact page or at support@kiwigames.co.nz. For shipping-related enquiries we aim to respond within 24 hours on working days. For other enquiries we aim to reply within 1–3 working days. Our support hours are Monday–Friday, 9am–5pm NZ time.

Kiwi Games is based in Auckland, New Zealand (11 Cryers Road, East Tāmaki, Auckland 2013). See our Contact Information for our company details.